Terms and Conditions
contract is with Classic Lodging (“we”,
“us” and “our” in these Booking Conditions) for the property known as Aqua Vista Holiday Village Apartment/s (“the
Property”). References to “you” or
“your” are references to the person making the booking and all members of the
Booking Conditions form the basis of your contract with us so please read them
carefully. Nothing in these Booking
Conditions affects your normal statutory rights.
1. Making your
When you book the Property with us you should return the
completed Booking Form to us and pay your agreed Deposit. Please note that the Initial Deposit is only
refundable if you cancel your booking within seven days of us receiving your
booking is made as a consumer for the purpose of a holiday and you acknowledge
that no liability can be accepted for any business losses howsoever suffered or
incurred by you.
Once the completed Booking Form and the agreed
Deposit have been received and accepted by us, we will issue you with our
written confirmation. The contract
between us will only be formed when we send you our written confirmation and is
subject to these terms and conditions.
We reserve the right to refuse any booking prior to the issue of our
written confirmation. If we do this we
will promptly refund any money you have paid to us.
You should carefully check the details of our written
confirmation and inform us immediately of any errors or omissions.
2. Paying for your booking
You are required to send to us your payment for the balance
of the Rental at least twelve weeks prior to the Arrival Date as set out
in our written confirmation. If you fail
to make a payment due to us in full and on time we may treat your booking as
cancelled by you.
will hold the Security Deposit to be applied against the reasonable cleaning
and/or replacement of the property, furnishings, fixtures and fittings. We will return the Security Deposit to you
within 14 days of the return of the keys
to us, less any deductions in accordance with the conditions listed above.
If you cancel or amend your booking
need to cancel or amend your booking you must telephone us on the number shown
on our written confirmation as soon as possible.
will also be required to confirm your cancellation in writing or by email to
the addresses shown on our written confirmation. A cancellation will not take effect until we
receive written confirmation from you.
cancel your booking within seven days of receiving our written confirmation
(& it is not within eight weeks of your arrival date), we will refund the
balance of any money you have paid us less any admin costs. After such period, if you cancel your booking
more than eight weeks prior to the Arrival Date, we will retain the
Initial Deposit and refund the balance of any money you have paid to us.
cancel your booking less than eight weeks prior to the Arrival Date, we
reserve the right to retain the Initial Deposit and the Rental, and refund the
balance of any money you have paid to us.
In these circumstances we will refund the Rental (less any additional
costs incurred) to you if we are able to secure an alternative booking for the
If we cancel or amend your booking
would not expect to have to make any changes to your booking, but if an
unforeseen problem occurs and we did have to make alterations or, even cancel
this does happen, we will contact you as soon as is reasonably practical and
inform you of the cancellation, or the change to your booking. In these
exceptional circumstances we reserve the right to provide you with alternative
accommodation of equivalent standard. If it is necessary for us to cancel your
booking, we will refund the balance of
any money you have paid us.
- Your accommodation
can arrive at your accommodation after16.00 hours on the Arrival Date of
your holiday and you must leave by12.00 hours on the Departure Date,
unless by prior agreement with us.
your arrival will be delayed, you must contact the person whose details are
given on our booking confirmation so that alternative arrangements can be made.
If you fail to do so you may not be able to gain access to the Property. If you
fail to arrive by midday on the day after the Arrival Date and you do not
advise the contact of your anticipated late arrival we may treat the booking as
having been cancelled by you.
agree to comply with the general guidance in the use of the Property (in the
property manual kept in the property) and any other regulations advised that
are reasonably made from time to time and ensure that they are observed by all
members of your party.
agree to keep and leave the Property and the furnishings, kitchen equipment,
crockery, glasses, bedding and towels etc in good condition.
agree not to cause any damage to the Property e.g. walls, doors, windows,
floors etc of the Property, nor to do anything that may be reasonably
considered to cause a nuisance or annoyance to us or to any other occupier of
adjoining or neighbouring properties.
agree to take all necessary steps to safeguard your personal property. No
liability to you is accepted in respect of damage to or loss of such property,
except where the damage or loss is caused by our negligence.
agree to ensure that each member of your party is covered by comprehensive
travel insurance (including cancellation, flight delays, loss and damage to
baggage and other property) and health insurance (including evacuation and
cannot allow more people to stay in the Property than expressly authorised, nor
can you change the makeup of the party during your stay in the Property, nor
can you take your pet into the Property unless it has been arranged in advance
and it is shown on your confirmation. If you do so, we can refuse to hand over
the Property to you, or can require you to leave it. We will treat any of these
circumstances as a cancellation of the booking by you.
agree to allow us or any representative of ours access (that we would advise to
you) at any reasonable time during your stay for the purpose of essential
repairs or maintenance of the Property.
effort has been made to ensure that you have a really enjoyable and memorable
holiday. If however, you have any cause for complaint it is important that
remedial action is taken as soon as possible.
essential that you contact us if any problem arises so that it can be speedily
resolved. It is often extremely difficult (and sometimes impossible) to resolve
difficulties properly unless we are promptly notified. Discussion of any
criticisms with us whilst you are in residence will usually enable shortcomings
to be rectified straightaway. In particular, complaints of a transient nature
(for example, regarding preparation or heating of the Property) cannot possibly
be investigated unless registered whilst you are in residence.
complaint cannot be resolved during your holiday, you must write to us with
full details within 28 days of the end of it.
Our maximum liability for losses you
suffer as a result of us acting in breach of these terms and conditions is
strictly limited to provable loss of air fare/our rental costs and any losses
which are a foreseeable consequence of us breaking the agreement. Losses are
foreseeable where they could be contemplated by you and us at the time your
order is accepted by us. This does not include or limit in any way
our liability for death or personal injury caused by our negligence or for
fraud or fraudulent misrepresentation; or for any matter for which it would be
illegal for us to exclude, or attempt to exclude, our liability.
contract between you and us is governed by the law of England and Wales and we
both agree that any dispute, matter or other issue which arises between us will
be dealt with by the Courts of England and Wales, but taking into account any
laws of the country of the property, where appropriate.
You are responsible to obtain and print an evisa for each traveler before boarding the aircraft
These can be obtained from www.evisa.gov.tr
Classic Lodging +44 (0)1473
Carolyn +44 (0)7899 928537